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Category Customer Support
Whom should your recipients contact for help?
We have a committed customer support team to help!
Whom should your team contact for help?
Our customer center covers items such as funding your account, sending rewards, and the recipient experience.
What does it mean to “activate” a reward?
If activation is required, eligible reward recipients are sent an activation email to directly activate their reward. OR a reward recipient can activate their reward at rewards.promotionvault.com and are notified of the date their reward will be available to choose.
What do I do if a reward recipient does not receive their Promotion Vault emails?
If a recipient does not receive their Promotion Vault emails, there are a few steps you can take to troubleshoot the issue