What do I do if a reward recipient does not receive their Promotion Vault emails?
If a recipient does not receive their Promotion Vault emails, there are a few steps you can take to troubleshoot the issue
Category General
What does the ID field mean?
The "ID" field, as seen in a number of Promotion Vault tables, refers to a unique identifier that is assigned to that specific object on the dashboard.
What do the statuses on Rewards mean?
An explanation of each Reward status
Managing teams
How to manage your teams
Setting up a team
Teams allow you to separate funding accounts, team members, promotion histories, quick send histories, transaction histories, recipient histories, etc.
Add your payment method
Once you have setup your team, the first thing you’ll want to do is setup a payment method.