SMS Notifications in Reward Vault:
Enhanced Engagement, Fully Compliant

Reward Vault offers SMS notifications to make reward delivery more effective and accessible. This feature allows recipients to receive notifications and activate their rewards via SMS messages in addition to email. Here’s how it works, with full attention to compliance and your peace of mind:  

1. How SMS Notifications Work
   1. If your company’s privacy policy permits Promotion Vault to send SMS messages on your behalf, the recipient’s initial reward will be delivered via SMS message.  
   2. When the recipient accesses their secure vault to claim their reward, they will be prompted to opt in directly to Promotion Vault for future SMS notifications, ensuring explicit consent for ongoing communication.  
   3. You can customize the message content using our easy-to-use editor. All messaging is fully white-labeled to maintain your brand identity.
   4. If you choose to not send the initial reward via SMS, your customers can still choose to opt in directly to Promotion Vault, allowing them to securely access their rewards vault via SMS and receive future reward notifications.
      
2. Compliance and Data Integrity
   1. We strictly adhere to SMS marketing laws, including the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR), where applicable.  
   2. Opt-in processes are designed to ensure that only customers or employees who have explicitly consented, and who you are legally permitted to contact, receive text messages.  
   3. If your company integrates data with Reward Vault, opt-in data is continuously monitored to prevent unauthorized messaging and maintain compliance. 
      
3. Why Use SMS Notifications?
   1. Increased Deliverability: SMS has higher open and response rates compared to email, ensuring your rewards reach recipients more effectively.  
   2. Real-Time Convenience: Recipients can access and activate rewards instantly through their mobile devices, creating a seamless experience.  
   3. Faster Issue Resolution: Any questions related to rewards or data can be handled quickly through the fully responsive, mobile reward help center.  
   4. Brand Control: With white-labeling, all communication maintains your company’s branding for a cohesive customer experience.

By implementing SMS notifications in Reward Vault, you enhance reward engagement, maintain compliance, and provide a superior reward experience—all while ensuring legal safeguards are met at every step.

Employee & Customers (separate toggles)

[insert authorization history screenshot here]

[sms settings change email to teammates]

SMS Delegation Disclaimer

By utilizing the services of Promotion Vault to send SMS messages on behalf of your organization, you confirm and warrant that:

1. Authorization and Consent: Your organization has obtained the necessary legal permissions, including explicit consent, to have a third party (Promotion Vault) send SMS communications to recipients on your behalf. You have verified that the phone numbers provided for messaging are authorized to receive such communications under applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any other relevant state or international laws.
2. Delegation of Messaging: Your organization authorizes Promotion Vault to send an initial SMS text message when the first reward is granted to your end-user, as part of your program’s reward and engagement initiatives. You acknowledge that Promotion Vault acts solely as a service provider in executing these messages according to your instructions.
3. Indemnification: Your organization agrees to indemnify, defend, and hold Promotion Vault and its affiliates, officers, and employees harmless from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising from or related to the SMS messages sent on your behalf, including but not limited to claims of improper consent, violations of privacy laws, or unsolicited communications.
4. Opt-Out and Removal: If at any point your organization is no longer authorized to send messages to a recipient, you agree to promptly remove the phone number from your list, either manually or through automated means. You further confirm that your organization will handle any opt-out requests received directly, ensuring compliance with all applicable legal requirements.

By using Promotion Vault’s services, you accept and agree to the terms outlined above.